UIDAI has established a versatile grievance handling mechanism to address all aadhaar holders residents’ queries & concerns regarding Aadhaar Enrollment, Updates, and other services. Residents can reach out to UIDAI through multiple channels including Phone, Email, Chat, Letter, and Web Portal.
To expedite complaint resolution, residents are advised to keep their EID/URN/SRN handy.
Toll-Free Number – 1947
UIDAI’s contact center operates 24/7, offering self-service IVRS and assistance from Resident Support Executives. Support is available in 12 languages.
a. Self-Service IVRS
Residents can access various services round the clock, including checking enrollment or update status, retrieving Aadhaar number post validation, checking complaint status, verifying Aadhaar number, PVC Aadhaar card status, and receiving links for enrollment center locator and appointment booking for Aadhaar services.
b. Contact Center (Resident Support Executive)
Operational timings:
Monday to Saturday: 07:00 am to 11:00 pm
Sunday: 08:00 am to 05:00 pm
Residents can seek assistance from trained support executives during these hours, except on national holidays.
For efficient grievance redressal, UIDAI has ensured accessibility and support across various platforms, ensuring resident satisfaction and prompt resolution of issues.
Mechanism for Addressing Grievances via Toll-Free Number (TFN) – 1947:
General inquiries are handled by Contact Center Executives using UIDAI-approved Standard Response Templates (SRTs). Grievances or complaints are promptly directed to the relevant Divisions or Regional Offices of UIDAI in real-time via a CRM application. These issues are internally assessed at the respective Division or Regional Offices to ensure effective resolution, followed by communication with the resident.
Chatbot (Aadhaar Mitra) – uidai.gov.in:
UIDAI introduced a new AIor ML-powered chatbot for users, “Aadhaar Mitra,” accessible on UIDAI’s Official website (www.uidai.gov.in). The chatbot is designed to address resident queries, also enhance user experience. It also offers additional features such as locating Aadhaar Centers, checking Aadhaar enrollment/update status, PVC Card order status, filing complaints, checking complaint status, finding Enrollment Centers, booking appointments, and integrating video frames. “Aadhaar Mitra” supports both English and Hindi languages.
Resident Portal – myaadhaar.uidai.gov.in/file-complaint:
All Residents can logged-register & track their complaints on UIDAI’s website (https://www.uidai.gov.in & https://myaadhaar.uidai.gov.in/) under the ‘File a complaint’ section.
Email – [email protected]:
Residents can address queries and complaints related to Aadhaar services by emailing [email protected].
Walk-In at Regional Offices:
Residents can visit the respective regional offices according to their state for inquiries or complaint submissions related to Aadhaar. For regional offices click here
In addition to the above, residents can also contact UIDAI through the following channels:
• By Post:
Grievances can be submitted to UIDAI Headquarters or Regional Offices via post or hardcopy. These grievances undergo internal examination and are forwarded to the relevant Regional Office or Division for appropriate action.
Through Public Grievance Portal (CPGRAMS) by the Government of India:
The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is online platform available 24×7 for all itizens to lodge grievances with public authorities on any subject. Grievances can be lodged at UIDAI through the CPGRAMS owned website (https://pgportal.gov.in/). received, these grievances are internally reviewed and forwarded to the relevant Regional Office or Division for necessary action.
FAQ’s
Ques. How can I contact UIDAI for Aadhaar-related queries or concerns?
Ans. You can contact UIDAI through various channels including phone, email, chat, letter, and the web portal.
Ques. What is UIDAI’s toll-free number and operational hours?
Ans. UIDAI’s toll-free number is 1947, and its contact center operates 24/7. However, the operational timings for resident support executives are Monday to Saturday from 07:00 am to 11:00 pm, and on Sundays from 08:00 am to 05:00 pm.
Ques. What services are available through UIDAI’s self-service IVRS?
Ans. Residents can access services such as checking enrollment or update status, retrieving Aadhaar number, checking complaint status, verifying Aadhaar number, PVC Aadhaar card status, and receiving links for enrollment center locator and appointment booking.
Ques. How can I file a complaint with UIDAI?
Ans. You can file a complaint with UIDAI through various channels including the resident portal, email ([email protected]), walk-in at regional offices, by post, or through the Public Grievance Portal (CPGRAMS) by the Government of India.
Ques. What languages are supported by UIDAI’s contact center and chatbot?
Ans. UIDAI’s contact center offers support in 12 languages, while the chatbot “Aadhaar Mitra” supports both English and Hindi languages.